Your online doctor's appointment when and where you want

The Meliva Digital Clinic is an online service for booking appointments and conducting video consultations with doctors specializing in various fields. If you have symptoms, you can book a video consultation in just a few steps and get advice from experienced doctors. We also offer you the opportunity to take a seat in our digital waiting room during our service hours.

The digital doctor’s visit can take place after a one-time free registration in the Meliva app or in our web portal. Choose your preferred date for the video consultation and book your appointment directly in the app or on the web. At the agreed time, your Meliva doctor will contact you via video call and take the time to answer all your questions and concerns. We also offer you the opportunity to take a seat in our digital waiting room during our service hours. If medically necessary, you will receive a prescription, sick note or referral directly on your smartphone after the consultation.

All consultations in our Meliva Digital Clinic are carried out by our doctors in accordance with generally recognized medical and professional standards. However, telemedicine can only be used to treat cases where physical, in-person medical contact is not necessary. If the symptoms present require further diagnostics (e.g. physical examination by palpation, listening, etc.) or the use of medical-technical aids (e.g. ultrasound), patients should come to a doctor’s office. In this case, our doctors will also point this out directly.

We make sure that we use the latest security technologies to guarantee you the highest possible data security. All your data is stored in a secure area and is also protected from unauthorized access on our site. Health data collected by Meliva Digital Practice is stored exclusively on servers in the EU.

Data that is relevant to your treatment (such as your medical history, doctor’s findings, etc.) can only be viewed by our medical staff.

The video connection in the video consultation takes place directly between doctors and patients (so-called peer-to-peer connection). It is also encrypted end-to-end. This means that consultations cannot be intercepted or recorded by us or third parties.

You can find all further information on our privacy policy here.

Please have your ID card and health insurance card (if available) ready. In addition, if previous findings and a current medication plan are available, have these ready as they are important for the treatment decision.

You can find the MelivaApp for IOS in the Appstore and for Android in the Google Play Store.

Are you perhaps abroad? The app may not be displayed there. Otherwise, please check whether your phone is running the latest version.

First of all, please check your spam folder again to make sure that our e-mail has not ended up there. If this is not the case, please try the registration process again. Sometimes a small typing error has crept in. If this did not work either, please send us an e-mail to support@meliva.de. We will investigate the problem and try to find a solution.

If you do encounter technical problems, please write to us via our support e-mail: support@meliva.de . We will answer the request promptly and try to solve the problem.

The user account can be easily deleted via the Meliva app. There is a “Delete user account” tab under “Profile”. After entering the name, the user account is deleted. If appointments are still outstanding or care plans are active, these must be canceled before the account is deleted.

For those with statutory health insurance, the costs for the appointment are covered by the statutory health insurance.

Privately insured persons and self-pay patients will be billed as usual in accordance with the GOÄ (scale of fees for doctors). Following the video consultation and the online consultation by our doctors, you will receive an invoice by post in accordance with the GOÄ (German fee schedule for physicians). If you have a private insurance, you can submit this to your private health insurance provider for reimbursement.

For those with statutory health insurance, the costs of the appointment are covered by the statutory health insurance.

Privately insured persons can submit the invoice to their insurance company for reimbursement after receiving it in accordance with GOÄ. The extent to which the costs are covered depends on the respective tariffs and insurances.

For those with statutory health insurance, the costs for the appointment are covered by the statutory health insurance.

For privately insured persons and self-payers, payment is made by invoice via the Mosel-Saar private medical clearing office (PVS Mosel-Saar for short). You can find all further information here. 

Typical complaints that are often suitable for a consultation with our Meliva doctors in the video consultation:

• Fever
• Gastrointestinal infections
• Eye redness & inflammation
• Colds & respiratory diseases
• Viral diseases, e.g. corona
• Hay fever & allergies
• Skin rashes & changes
• Insect bites & stings
• Headaches & back pain
• Mild depressive moods
• Erectile dysfunction
• General health questions on preventive care, vaccinations, DiGA etc.

All consultations in our Meliva Digital Practice are carried out by our doctors in accordance with generally recognized medical standards. However, telemedicine can only be used to treat cases where physical face-to-face medical contact is not necessary. If the symptoms present require further examination (e.g. physical examination by palpation, listening, etc.) or the use of medical-technical aids (e.g. ultrasound), patients should present themselves at a doctor’s office. If you have open wounds or severe pain or if it is an emergency, please see a doctor immediately or contact the medical on-call service on 116117 or the emergency services on 112.

No. Currently, it is not possible to treat commuting accidents, accidents at work, school and kindergarten accidents, or to issue medical reports or referrals to accident insurance consultants.

So if it is already clear that your case is an accident at work, it is necessary for you to consult a local doctor (preferably a D doctor).

You book an appointment directly with our Meliva doctors via the Meliva app. Either directly via the start page or via the menu item “Appointments”.

You book an appointment directly with our Meliva doctors. They will also carry out the treatment. You can find more information in your app under “Appointments”. All our doctors are practicing in Germany and have many years of specialist medical experience.

Unfortunately this is not possible. The discussion window will remain open until a few days after your appointment. This means that you are welcome to ask questions there. A decision will then be made as to whether a new appointment is required or whether the questions can be answered directly.

If the discussion window is already closed, you are of course welcome to book a new appointment with your doctor at any time.

All consultations in our Meliva Digital Clinic are carried out by our doctors in accordance with generally recognized medical standards. This means that our doctors issue prescriptions when indicated by a doctor.

All consultations in our Meliva Digital Clinic are carried out by our doctors in accordance with generally recognized medical standards. This means that our doctors will issue sick notes / sick leave if indicated by a doctor. In addition, our doctors follow current recommendations and regulations.

No, our doctors follow the current recommendations and regulations. In exceptional cases and after conscientious examination, our doctors may decide to grant an exception. However, we cannot guarantee retroactive sick leave.

The documents are displayed in the call history via your Meliva app. Here you can view all calls and sent and received documents and, if necessary, download them again.

If you would like to cancel an appointment, you can do so under “More information about the appointment” in our app. If you are unable to attend the agreed appointment, please cancel it at least 2 hours in advance. We reserve the right to charge for appointments that are not canceled within this period or not canceled at all.

No, the consultation is not recorded for data protection reasons.

You can use our video consultation from anywhere in the world, e.g. while on vacation from abroad. All you need to use it is a smartphone or other device such as a laptop with a webcam, microphone and a stable internet connection.

It may happen that a doctor does not show up on time for the appointment you have booked due to technical or other incidents. Please note that the app must be open in order to accept the doctor’s appointment. If there was actually no appointment, please contact us via the appointment window. If you do not receive a prompt response there either, please contact support@meliva.de.

All prescriptions are issued at the discretion of the attending physician. You are not entitled to receive the medication you have requested as part of your medical treatment via the Meliva Digital Practice.

Preliminary findings generally make the work of the treating doctors easier. It is therefore always important to upload preliminary findings in the course of the consultation. This is especially necessary for all medications that affect the psyche. These include antidepressants and psychotropic drugs such as neuroleptics, anticonvulsants, anxiolytics, sedatives, psychostimulants, etc. It is still at the doctor’s discretion whether the medication can be prescribed or not.

– As a rule, our doctors at the Meliva Digital Practice do not prescribe medications such as anaesthetics, sleeping pills and sedatives, strong painkillers, performance-enhancing medications, medications that are subject to close medical or laboratory control due to their side effects or that can also be misused. To prescribe such medication, we ask for clarification through a medical examination on site.

– Our doctors do not issue certificates that are intended to justify an additional need for restricted medication for medical reasons.

– It is also currently not possible to prescribe prescriptions to be prepared by hand in the pharmacy.

In detail:

A local doctor must be consulted to prescribe the following medication:

1. all narcotics (including opioids/opiates):

Without exception, no drugs are prescribed via the Meliva Digital Practice that are subject to the special provisions of the Narcotics Act (§ 12 BtMG, § 12 BtMVV).

Cannabis (cannabis flowers, cannabis extracts, dronabinol, THC), methylphenidate (Ritalin; Concerta; methylphenidate hydrochloride), morphine (Capros, M-beta; M-STADA, morphine sulphate), tilidine drops, sufentanil; Remifentanil; Fentanyl; Alfentanil; Buprenorphine; Hydromorphone; Methadone (Levomethadone); Diacetylmorhine; Oxycodone, Hydrocodone, Piritramide; Tapendadol; Pethidine; Dihydrocodeine; Codeine, et al.a.

2. sleeping pills and tranquilizers: tranquilizers, sleeping pills, sleeping pills, such as:

Benzodiazepine derivatives (diazepam “Valium”, lorazepam “Tavor”, oxazepam, alprazolam, etc.), Z-substances or Z-drugs (zolpidem, zopiclone, etc.)

3. strong painkillers: opioids/opiates that are not subject to narcotics law:

Tramadol, tilidine/naloxone, codeine, dihydrocodeine, nalbuphine, meptazinol, naltrexone, apomorphine, etc.

4. performance-enhancing drugs:

Drugs that can also be misused to increase performance in sport (“doping”, also to eliminate side effects), the ability to learn (smart drugs, nootropics) or as “party drugs” (whether as a mono-substance or in fixed combinations):

Erythropoietin, testosterone, amphetamines (and their derivatives), tamoxifen, clomiphene, aromatase inhibitors (anastrozole, letrozole, aromasin (exemestane)), diuretics (spironolactone, furosemide, torasemide, etc.), desmopressin, probenecin, etc., pseudoephedrine, phenylephrine, piracetam, modafinil, memantine

5. oral HIV pre-exposure prophylaxis (PrEP):

Drugs for PrEP are not usually prescribed via Meliva Digital Practice, as the guideline requires a current, negative HIV serology (not older than 14 days) with a repeat test four weeks after starting PrEP. In addition: exclusion of infection with hepatitis B (HBs-Ag, anti-HBc), testing of HBV immunity and exclusion of renal dysfunction (Crea), exclusion of infection with hepatitis C, gonorrhea, chlamydia and syphilis.

On the website www.prepjetzt.de you will find doctors who have dedicated themselves to this topic and will give you the best advice.

6. “Centrally” acting drugs such as muscle relaxants, baclofen, epilepsy drugs, antiepileptic drugs such as pregabalin, gabapentin, carbamazepine; clonazepam (rivotril), etc, Arousal and stimulant drugs (or drugs with these side effects), amphetamine/derivatives: (modafinil, methylphenidate, amfepramone, etc.) naltrexone/bupropion (e.g. Mysimba) amfepramone (e.g. Tenuate retard, Regenon 25, Regenon retard).
7. medications that require special laboratory chemical or instrumental monitoring: e.g. isotretinoin (acne normin, etc.).
8. medication for fertility treatment.
9. medication used to terminate a pregnancy:

In Germany, abortion is generally punishable for all parties involved in accordance with Section 218 of the German Criminal Code (StGB). Exceptions apply. Misoprostol (Cytotec), Mifepristone, Mifegyne (“RU 486”) can generally not be prescribed via the Meliva Digital Practice.

You can get advice on this topic from pro familia, for example.

10 By definition, the so-called “morning-after pill” is not a medication that induces abortion. The preparations approved in Germany are freely available in pharmacies without a prescription. These are

EllaOne 30 mg, Femke 30 mg, Lencya® 30 mg, Levonoraristo 1.5 mg, Levonorgestrel STADA® 1.5 mg, PiDaNa 1.5 mg, Postinor® 1500, unofem® HEXAL® 1.5 mg, Ulipristal acetate AL 30 mg, Ulipristal Aristo 30 mg

Our doctors will also be happy to advise you on the topic of “emergency contraception”, safely and discreetly.