Your online doctor's visit, flexible and digital

The Meliva Digital Practice is an online service for booking appointments and conducting video consultations with doctors of various specializations. If you have symptoms, you can book a video consultation in just a few steps and get advice from experienced doctors. Additionally, during our service hours, we also offer you the option to take a seat in our Digital Waiting Room.

The digital doctor’s visit can take place after a one-time free registration in the Meliva App or on our web portal. Choose your desired appointment for the video consultation and book it directly in the app or on the web. At the agreed time, your Meliva doctor will contact you via video call and take the time to clarify all your questions and concerns. Additionally, during our service hours, we also offer you the option to take a seat in our Digital Waiting Room. If medically necessary, you will receive a prescription, a sick note, or a referral directly to your smartphone after the consultation.

All consultations in our Meliva Digital Practice are conducted by our doctors according to generally recognized medical professional standards. However, only those cases can be managed via telemedicine where a physical, in-person medical contact is not necessary. If the present symptoms require further diagnostics (such as a physical examination by palpation, auscultation, etc.) or the use of medical-technical aids (e.g., ultrasound), patients should visit a physical practice. Our doctors will also point this out directly in such cases.

We ensure that we use the latest security technologies to guarantee you the highest possible data security. All your data is stored in a protected area and is also protected from unauthorized access on our side. Health data collected by Meliva Digital Practice is stored exclusively on servers in the EU.

Data relevant to your treatment (such as your medical history, doctor’s findings, etc.) can only be viewed by our medical staff.

The video connection in the video consultation is established directly between doctors and patients (a so-called peer-to-peer connection). Additionally, it is end-to-end encrypted. Consultations can therefore not be listened to or recorded by us or third parties.

You can find all further information about our privacy policy here.

Please have your ID card and health insurance card (if available) ready. If you have previous medical reports and a current medication plan, please have them ready as well, as they are important for the therapy decision.

Our Ad-Hoc Service is our so-called Digital Waiting Room. Our doctors can view the Digital Waiting Room (just like in a physical practice) and thus call patients in order. At the beginning, you fill out a questionnaire which gives us initial information about your health concern. We try to respond within 2 hours during our service hours. You are also welcome to leave us a message outside of our service hours if, for example, you have a concern that can be resolved the next day. We will get back to you as soon as possible.

In urgent cases, we ask you to call 116117 (the medical on-call service).

With our free prevention and health courses in the Meliva App, you can actively contribute to your health promotion. Doctors can integrate these into the recommended treatment. However, you can also use the Careplans without medical advice.

The 12-week self-training programs on topics such as Better Sleep – More Exercise – Smoking Cessation support you in your endeavor.

Our 2-week Careplans for common acute illnesses such as flu-like infections – gastrointestinal infections – urinary tract infections support you with helpful tips and information during your recovery.

You can find the MelivaApp for iOS in the App Store and for Android in the Google Play Store.

Are you perhaps abroad? The app might not be displayed there. Otherwise, please check if your phone is running on the latest version.

First, please check your spam folder again to see if our email has landed there. If not, please try the registration process again. Sometimes a small typo may have crept in. If that also doesn’t work, please write us an email at support@meliva.de. We will investigate the problem and try to find a solution.

Should technical problems occur, feel free to write to us via our support email: support@meliva.de. We will answer the request promptly and try to solve the problem.

The user account can be easily deleted via the Meliva App. Under “Profile,” you will find a “Delete user account” tab. After entering your name, the user account will be deleted. If there are still outstanding appointments or active Careplans, these must be canceled before the account can be deleted.

For patients with statutory health insurance, the costs for the appointment are covered by their statutory health insurance provider.

For privately insured patients and self-payers, billing is handled as usual via an invoice in accordance with the GOÄ (German Medical Fee Schedule). Following the video consultation and online advice from our doctors, you will receive an invoice by mail in accordance with the GOÄ. If you are privately insured, you can submit this invoice to your private health insurance for reimbursement.

For patients with statutory health insurance, the costs for the appointment are covered by their statutory health insurance provider.

Privately insured patients can submit the invoice, which is based on the GOÄ (German Medical Fee Schedule), to their insurance company for reimbursement after receiving it. The extent to which the costs are covered depends on the respective tariffs and insurance policies.

For patients with statutory health insurance, the costs for the appointment are covered by their statutory health insurance provider.

For privately insured patients and self-payers, payment is made via invoicing through the Privatärztliche Verrechnungsstelle Mosel-Saar (PVS Mosel-Saar for short).

Unfortunately, we can only treat patients with EU insurance as self-payers, as a form with a personal signature is required for direct billing with health insurance companies. This is not possible in the Digital Practice. You are welcome to use our medical services as a self-payer and then try to have the costs reimbursed by your health insurance company. In most cases, this is accepted and the costs are reimbursed.

Typical complaints that are often suitable for a consultation with our Meliva doctors via video call:

• Fever
• Gastrointestinal infections
• Eye redness & inflammation
• Colds & respiratory diseases
• Viral diseases, e.g., Corona
• Hay fever & allergies
• Skin rashes & changes
• Insect stings & bites
• Headaches & back pain
• Mental illnesses
• Mild depressive moods
• Erectile dysfunction
• General health questions about prevention, vaccinations, DiGA (Digital Health Applications), etc.

All consultations in our Meliva Digital Practice are conducted by our doctors according to generally recognized medical professional standards. However, only those cases can be managed via telemedicine where a physical, in-person medical contact is not necessary. If the present symptoms require further examination (such as a physical examination by palpation, auscultation, etc.) or the use of medical-technical aids (e.g., ultrasound), patients should visit a physical practice. If you have open wounds, severe pain, or if it is an emergency, please see a doctor immediately or contact the medical on-call service at 116117 or the emergency services at 112.

No. Currently, treatments for commuting or work accidents, as well as school and kindergarten accidents, cannot be carried out. Likewise, reports from authorized physicians for the statutory accident insurance (Durchgangsarzt) or referrals to such physicians cannot be issued.

Therefore, if it is already foreseeable that your case involves a work-related accident, it is necessary for you to see a doctor in person (preferably a D-Arzt).

As a legal guardian, you can have a video consultation with your child. Our general practitioners provide treatment for acute illnesses in children (e.g., respiratory infections and gastrointestinal diseases). Additionally, prescriptions and a sick note for the child can be issued. It is possible that, based on the general practitioner’s assessment, a visit to a pediatrician’s practice may be necessary.

To use this service, you can use the Digital Waiting Room for the “Children’s Consultation” in the Meliva app.

You book an appointment directly with our Meliva doctors via the Meliva App. Either directly from the home page or via the “Appointments” menu item.

You book an appointment directly with our Meliva doctors. They will also carry out the treatment. You can find more information in your app under “Appointments.” All our doctors are practicing physicians in Germany with many years of specialist experience.

Unfortunately, this is not possible. The communication window remains open for a few days after your appointment. This means you can ask follow-up questions there. It will then be decided whether a new appointment is needed or if the questions can be answered directly.

If the communication window is already closed, you can, of course, book a new appointment with your doctors at any time.

All consultations in our Meliva Digital Practice are conducted by our doctors according to generally recognized medical professional standards. This means that our doctors will issue prescriptions if it is medically indicated.

All prescriptions are issued at the discretion of the treating doctors. You do not have a right to receive the requested medications as part of the medical treatment via the Meliva Digital Practice.

Previous medical reports generally make the work of the treating doctors easier. It is therefore always important to upload previous reports and a medication plan into the conversation history.

– Cannabis products can only be prescribed after a thorough examination and a prior visit to one of our in-person practices.

– Medications such as narcotics, sleeping pills and sedatives, strong painkillers, performance-enhancing drugs, medications that require close medical or laboratory monitoring due to their side effects, or that can be misused, are not prescribed by our doctors at the Meliva Digital Practice. For the prescription of such medications, we ask for in-person treatment.

– Our doctors do not issue certificates intended to justify an increased need for medications with dispensing restrictions for medical reasons.

– The prescription of formulations to be manually prepared in the pharmacy is also not possible at this time.

In detail:

To have the following medications prescribed, a doctor must be seen in person:

All narcotics (including opioids/opiates): Without exception, no medications subject to the special provisions of the German Narcotics Act (§ 12 BtMG, § 12 BtMVV) are prescribed via the Meliva Digital Practice.

Cannabis (cannabis flowers, extracts, dronabinol, THC), methylphenidate (Ritalin; Concerta; methylphenidate hydrochloride), morphine (Capros, M-beta; M-STADA, morphine sulfate), tilidine drops, sufentanil; remifentanil; fentanyl; alfentanil; buprenorphine; hydromorphone; methadone (levomethadone); diacetylmorphine; oxycodone, hydrocodone, piritramide; tapentadol; pethidine; dihydrocodeine; codeine, among others.

Sleeping pills and sedatives: Sedatives, sleeping tablets, sleeping aids, such as: Benzodiazepine derivatives (diazepam “Valium”, lorazepam “Tavor”, oxazepam, alprazolam, etc.), Z-substances or Z-drugs (zolpidem, zopiclone, etc.)

Strong painkillers: Opioids/opiates that are not subject to the Narcotics Act: Tramadol, tilidine/naloxone, codeine, dihydrocodeine, nalbuphine, meptazinol, naltrexone, apomorphine, among others.

Medications for weight reduction: Antidiabetics used for the treatment of type 2 diabetes and for long-term weight reduction, or medications that solely aim at weight reduction.

Performance-enhancing drugs: Medications that can also be misused to enhance performance in sports (“doping,” also to eliminate side effects), learning ability (smart drugs, nootropics), or as “party drugs” (whether as a single substance or in fixed combinations):

Erythropoietin, testosterone, amphetamines (and their derivatives), tamoxifen, clomiphene, aromatase inhibitors (anastrozole, letrozole, Aromasin (exemestane)), diuretics (spironolactone, furosemide, torsemide, etc.), desmopressin, probenecid, etc., pseudoephedrine, phenylephrine, piracetam, modafinil, memantine.

PrEP (oral HIV pre-exposure prophylaxis): Medications for PrEP also cannot be prescribed via the Meliva Digital Practice for medical reasons.

On the website 

www.prepjetzt.de, you can find doctors who can help you with this.

“Centrally” acting medications such as muscle relaxants, baclofen, epilepsy medications, antiepileptics like pregabalin, gabapentin, carbamazepine; clonazepam (Rivotril), etc., stimulants and uppers (or medications with these side effects), amphetamines/derivatives: (modafinil, methylphenidate, amfepramone, etc.) naltrexone/bupropion (e.g., Mysimba), amfepramone (e.g., Tenuate retard, Regenon 25, Regenon retard).

Medications that require special laboratory or instrumental monitoring: such as Isotretinoin (Aknenormin, etc.).

Medications for fertility treatment.

Medications used for abortion: An abortion is generally punishable for all involved in Germany according to § 218 of the Criminal Code (StGB). Misoprostol (Cytotec), mifepristone, Mifegyne (“RU 486”) can generally not be prescribed via the Meliva Digital Practice. You can get counseling on this topic, for example, at pro familia.

The so-called “morning-after pill” is by definition not a medication that induces an abortion. The preparations approved in Germany are available over-the-counter in pharmacies without a prescription. These are:

EllaOne 30 mg, Femke 30 mg, Lencya® 30 mg, Levonoraristo 1.5 mg, Levonorgestrel STADA® 1.5 mg, PiDaNa 1.5 mg, Postinor® 1500, unofem® HEXAL® 1.5mg, Ulipristalacetat AL 30 mg, Ulipristal Aristo 30 mg

Our doctors will be very happy to advise you on the topic of “emergency contraception,” safely and discreetly.

All prescriptions are issued at the discretion of the treating doctors. You do not have a right to receive the requested medications as part of the medical treatment via the Meliva Digital Practice.

Previous medical reports generally make the work of the treating doctors easier. It is therefore always important to upload previous reports and a medication plan into the conversation history.

• Cannabis products can only be prescribed after a thorough examination and a prior visit to one of our in-person practices.
• Medications such as narcotics, sleeping pills and sedatives, strong painkillers, performance-enhancing drugs, medications that require close medical or laboratory monitoring due to their side effects, or that can be misused, are not prescribed by our doctors at the Meliva Digital Practice. For the prescription of such medications, we ask for in-person medical treatment.
• Our doctors do not issue certificates intended to justify an increased need for medications with dispensing restrictions for medical reasons.
• The prescription of formulations to be manually prepared in the pharmacy is also not possible at this time.

In detail:

To have the following medications prescribed, a doctor must be seen in person:

All narcotics (including opioids/opiates):

Without exception, no medications subject to the special provisions of the German Narcotics Act (§ 12 BtMG, § 12 BtMVV) are prescribed via the Meliva Digital Practice.

Cannabis (cannabis flowers, extracts, dronabinol, THC), methylphenidate (Ritalin; Concerta; methylphenidate hydrochloride), morphine (Capros, M-beta; M-STADA, morphine sulfate), tilidine drops, sufentanil; remifentanil; fentanyl; alfentanil; buprenorphine; hydromorphone; methadone (levomethadone); diacetylmorphine; oxycodone, hydrocodone, piritramide; tapentadol; pethidine; dihydrocodeine; codeine, among others.

Sleeping pills and sedatives: Sedatives, sleeping tablets, sleeping aids, such as:

Benzodiazepine derivatives (diazepam “Valium”, lorazepam “Tavor”, oxazepam, alprazolam, etc.), Z-substances or Z-drugs (zolpidem, zopiclone, etc.)

Strong painkillers: Opioids/opiates that are not subject to the Narcotics Act:

Tramadol, tilidine/naloxone, codeine, dihydrocodeine, nalbuphine, meptazinol, naltrexone, apomorphine, among others.

Medications for weight reduction:

Antidiabetics used for the treatment of type 2 diabetes and for long-term weight reduction, or medications that solely aim at weight reduction.

Performance-enhancing drugs:

Medications that can also be misused to enhance performance in sports (“doping,” also to eliminate side effects), learning ability (smart drugs, nootropics), or as “party drugs” (whether as a single substance or in fixed combinations): Erythropoietin, testosterone, amphetamines (and their derivatives), tamoxifen, clomiphene, aromatase inhibitors (anastrozole, letrozole, Aromasin (exemestane)), diuretics (spironolactone, furosemide, torsemide, etc.), desmopressin, probenecid, etc., pseudoephedrine, phenylephrine, piracetam, modafinil, memantine.

PrEP (oral HIV pre-exposure prophylaxis):

Medications for PrEP also cannot be prescribed via the Meliva Digital Practice for medical reasons. On the website 

www.prepjetzt.de, you can find doctors who can help you with this.

“Centrally” acting medications

Such as muscle relaxants, baclofen, epilepsy medications, antiepileptics like pregabalin, gabapentin, carbamazepine; clonazepam (Rivotril), etc., stimulants and uppers (or medications with these side effects), amphetamines/derivatives: (modafinil, methylphenidate, amfepramone, etc.) naltrexone/bupropion (e.g., Mysimba), amfepramone (e.g., Tenuate retard, Regenon 25, Regenon retard).

Medications that require special laboratory or instrumental monitoring: such as Isotretinoin (Aknenormin, etc.).

Medications for fertility treatment.

Medications used for abortion:

An abortion is generally punishable for all involved in Germany according to § 218 of the Criminal Code (StGB). Misoprostol (Cytotec), mifepristone, Mifegyne (“RU 486”) can generally not be prescribed via the Meliva Digital Practice.

You can get counseling on this topic, for example, at pro familia.

The so-called “morning-after pill” is by definition not a medication that induces an abortion. The preparations approved in Germany are available over-the-counter in pharmacies without a prescription. These are:

EllaOne 30 mg, Femke 30 mg, Lencya® 30 mg, Levonoraristo 1.5 mg, Levonorgestrel STADA® 1.5 mg, PiDaNa 1.5 mg, Postinor® 1500, unofem® HEXAL® 1.5mg, Ulipristalacetat AL 30 mg, Ulipristal Aristo 30 mg

Our doctors will be very happy to advise you on the topic of “emergency contraception,” safely and discreetly.

DiGA (health apps on prescription) can be prescribed during a medical consultation in the Meliva video consultation. The doctor will check whether you meet the medical indication for a specific DiGA and whether it is the best therapy option for you.

If a DiGA is prescribed to you, the statutory health insurance companies usually cover the costs. Most private health insurance companies also cover the costs. After treatment in the Meliva video consultation, you must submit the confirmation of indication issued by our doctors to your health insurance company to receive the activation code for the DiGA. Depending on the application and treatment success, follow-up prescriptions are also possible. The list of available health apps is regularly expanded.

To use this service, you can use the Digital Waiting Room for the “DiGA Consultation” in the Meliva app.

All consultations in our Meliva Digital Practice are conducted by our doctors according to generally recognized medical professional standards. This means that our doctors will issue sick notes (Arbeitsunfähigkeitsbescheinigungen / AUs) if it is medically indicated. Additionally, our doctors follow the current recommendations and regulations.

No, our doctors follow the current recommendations and regulations. In exceptional cases and after careful consideration, our doctors may decide to grant an exception. However, we cannot guarantee a retroactive sick note.

The documents are displayed in your Meliva App within the conversation history. Here, you can view all conversations and both sent and received documents, and download them again if necessary.

If you wish to cancel an appointment, you can do so under “More information about the appointment” in our app. If you are unable to attend the scheduled appointment, please cancel it at least 2 hours in advance. We reserve the right to charge for appointments that are not canceled within this timeframe or are not canceled at all.

No, for data protection reasons, the consultation is not recorded.

You can use our video consultation from anywhere in the world, for example, while on vacation abroad. All you need to use it is a smartphone or another device like a laptop with a webcam, microphone, and a stable internet connection.

It can happen that a doctor does not show up on time for your booked appointment due to technical or other incidents. Please note that the app must be open to accept the doctor’s call. If no conversation actually took place, we ask you to contact us via the conversation window. If you do not receive a timely response there either, please contact support@meliva.de.