Your online doctor’s appointment for your child
Experienced general practitioners help you and your child without long waiting times.
Fast, uncomplicated, and child-friendly
The Meliva online children’s consultation. In our general practice children’s consultation, you can conveniently receive medical advice for your child from home. Our experienced general practitioners are there to assist you and your child with acute illnesses. The costs for the consultation are covered by your health insurance.
Do you need a child sickness certificate for your employer? You can easily request a certificate during the consultation with the doctor.
How does the children’s consultation work?
-
Register
Register once in the Meliva App or on our web portal – free and uncomplicated.
-
Book an appointment or have a direct doctor’s consultation
Choose a suitable appointment for the video consultation or use our ad-hoc service to speak with a doctor immediately.
-
Doctor’s consultation via video
Describe your child’s symptoms in the presence of your child during a video consultation with our doctors. Our specialists will advise you competently and empathetically.
-
Prescriptions and “Child Sickness Certificate
Depending on the clinical picture, our doctors issue prescriptions and, for children up to and including 11 years of age, also a “child sickness certificate”. You will receive this sick note directly in the Meliva App and can forward it to your employer.
Sick notes for childhood illnesses made easy
Every parent knows how quickly children can get sick – whether it’s a cold, fever, or stomach ache. In such moments, it is often difficult to manage the balancing act between caring for the sick child and daily obligations. At the Meliva Digital Practice, we offer a simple and flexible solution with our online children’s consultation. You can conveniently get medical advice from home or on the go and, if necessary, also receive a sick note – all via video consultation.
The costs for your consultation are covered by your health insurance.
Why use the Meliva children’s consultation?
How can the Meliva Digital Practice help me?
Are you sick, unable to leave your bed, or looking for discreet advice on health topics?
The video consultation in the Meliva Digital Practice can help you with many symptoms.* Typical complaints that are often suitable for a consultation with our Meliva doctors via video call include:
*Note: All consultations in our Meliva Digital Practice are conducted by our doctors according to generally recognized medical professional standards. However, only those cases can be managed via telemedicine where a physical, in-person medical contact is not necessary. If the present symptoms require further diagnostics (such as a physical examination by palpation, auscultation, etc.) or the use of medical-technical aids (e.g., ultrasound), patients should visit a physical practice.
Your online doctor’s appointment for your child
Experienced general practitioners help you and your child without long waiting times.
Fast, uncomplicated, and child-friendly
The Meliva online children’s consultation. In our general practice children’s consultation, you can conveniently receive medical advice for your child from home. Our experienced general practitioners are there to assist you and your child with acute illnesses. The costs for the consultation are covered by your health insurance.
Do you need a child sickness certificate for your employer? You can easily request a certificate during the consultation with the doctor.
How does the children’s consultation work?
-
Register
Register once in the Meliva App or on our web portal – free and uncomplicated.
-
Book an appointment or have a direct doctor’s consultation
Choose a suitable appointment for the video consultation or use our ad-hoc service to speak with a doctor immediately.
-
Doctor’s consultation via video
Describe your child’s symptoms in the presence of your child during a video consultation with our doctors. Our specialists will advise you competently and empathetically.
-
Prescriptions and “Child Sickness Certificate
Depending on the clinical picture, our doctors issue prescriptions and, for children up to and including 11 years of age, also a “child sickness certificate”. You will receive this sick note directly in the Meliva App and can forward it to your employer.
Sick notes for childhood illnesses made easy
Every parent knows how quickly children can get sick – whether it’s a cold, fever, or stomach ache. In such moments, it is often difficult to manage the balancing act between caring for the sick child and daily obligations. At the Meliva Digital Practice, we offer a simple and flexible solution with our online children’s consultation. You can conveniently get medical advice from home or on the go and, if necessary, also receive a sick note – all via video consultation.
The costs for your consultation are covered by your health insurance.
Why use the Meliva children’s consultation?
How can the Meliva Digital Practice help me?
Are you sick, unable to leave your bed, or looking for discreet advice on health topics?
The video consultation in the Meliva Digital Practice can help you with many symptoms.* Typical complaints that are often suitable for a consultation with our Meliva doctors via video call include:
*Note: All consultations in our Meliva Digital Practice are conducted by our doctors according to generally recognized medical professional standards. However, only those cases can be managed via telemedicine where a physical, in-person medical contact is not necessary. If the present symptoms require further diagnostics (such as a physical examination by palpation, auscultation, etc.) or the use of medical-technical aids (e.g., ultrasound), patients should visit a physical practice.
Download the Meliva App now
Frequently Asked Questions (FAQ)
For which of my child’s symptoms can I use the Meliva Digital Practice?
Our children’s consultation is suitable for a variety of acute symptoms, such as:
- Fever
- Colds and cough
- Gastrointestinal complaints
- Skin rashes
- Earaches
- Sore throat
If you are unsure whether your child’s symptoms can be treated in a video consultation, do not hesitate to use our service. Our doctors will give you a well-founded assessment. However, it may be necessary for us to recommend further treatment in a practice or with a specialist in pediatrics.
What costs will I incur?
For patients with statutory health insurance, the costs for the appointment are covered by their statutory health insurance provider.
For privately insured patients and self-payers, billing is handled as usual via an invoice in accordance with the GOÄ (German Medical Fee Schedule). Following the video consultation and online advice from our doctors, you will receive an invoice by mail in accordance with the GOÄ. If you are privately insured, you can submit this invoice to your private health insurance for reimbursement.
How do I register my child in the Meliva App?
Die Registrierung deines Kindes erfolgt über den Account der Eltern. Zuerst lädst du dich selbst die Meliva App auf dein Handy oder startest die Web-Version. Danach erstellst deinen persönlichen Account als Elternteil. Später kannst du die Versicherungsdaten deines Kindes hinzufügen, um die Kindersprechstunde zu nutzen.
What is a child sickness certificate (Kindkrank-Bescheinigung)?
A child sickness certificate, also known as a “Kindkrankschreibung,” is a certificate of incapacity for work issued to parents when their own child is sick and needs to be cared for by them. The certificate entitles the caregiving parent to stay away from work. If the employer does not continue to pay the salary, the caregiving parent can use the certificate to apply for child sickness benefit (Kinderkrankengeld) from their own health insurance. Such a certificate is issued by a doctor. However, there are certain requirements that must be met for a parent to receive this certificate:
- Both the child and the caregiving parent are covered by statutory health insurance.
- There is no one else in the household who can care for the child instead of the employee.
- The child is under 12 years of age (there is no age limit for children with disabilities) and is dependent on care.
- The child lives in the household of the caregiving parent.
- The need for care arose unexpectedly and acutely, e.g., due to an illness or an accident.
How do I receive my documents?
After medical treatment, documents can be issued to you, which will be sent to you electronically in the app. Prescriptions are also issued electronically and sent via the secure telematics infrastructure. These can be redeemed and picked up at any pharmacy by scanning your child’s insurance card.
How can I book an appointment?
You don’t need an appointment! Simply select the “Consultation for mental health” in the Meliva App under the Digital Practice menu item and answer our questionnaire directly. Based on your answers, our doctors can get a first impression of your concern and will get back to you as soon as possible.
Is the online consultation secure?
Your privacy is important to us. All conversations and data are treated with strict confidentiality. Of course, the conversation with our doctors is subject to medical confidentiality.
In the app, we ensure that we use the latest security technologies to guarantee you the highest possible data security. All your data is stored in a protected area and is also protected from unauthorized access on our side. Health data collected by Meliva Digital Practice is stored exclusively on servers in the EU.
Data relevant to your treatment (such as your medical history, doctor’s findings, etc.) can only be viewed by our medical staff.
The video connection in the video consultation is established directly between doctors and patients (a so-called peer-to-peer connection). Additionally, it is end-to-end encrypted. Consultations can therefore not be listened to or recorded by us or third parties.
You can find all further information about our privacy policy here.